Shipping / Policies
We Ship Worldwide with UPS
Packaging, insurance, and delivery confirmation included in cost. We offer the following shipping options when package is less than 10 lbs of dimensional weight:
Covid-19 Shipping Updates;
Please note that our products are delivered from our facility in Henderson Nevada. Certain products purchased during this time may be delayed due to business interruptions due to local regulations regarding the Coronavirus. We are doing our best to estimate any potential delays. We appreciate your patience and understanding at this time.
We are able to ship anywhere within the United States. Orders ship Monday-Friday. We do provide shipping time estimations for all of our products. We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations and we cannot guarantee an order to arrive by a specific time. We encourage you to ship all items to a permanent address in order to ensure a successful delivery.
We are able to ship anywhere worldwide, depending on regulations regarding Coronavirus.
An email with tracking information will be sent to you once your order has shipped.
If you are interested in purchasing anything on this site, you may do so by adding the item to your shopping cart. We accept Mastercard, Visa, Discover, and American Express for online orders.
You may also call (866) 250-3937 to make an order over the phone. If you are using a Purchase Order (PO) system, please contact us for processing at Info@Ocu-Science.com. Payment terms for POs may not exceed Net 30 terms.
Refund / Return Policy
OcuScience® offers a 30 day window for returning products after delivery. The customer is responsible for freight costs both ways. There is a 25% restocking fee charged for all returned items.
Please note that any item returned must be in a condition as sold. Therefore, any item that has been used cannot be returned.
Our Commitment To Privacy: Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect
This notice applies to all information collected or submitted on the Ocuscience® website. On some pages, you can order products, make requests, and register to receive materials.
The types of personal information collected at these pages are:
- Email address
- Phone number
- Credit/Debit Card Information
- Mailing Address
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address.
In this circumstance, the types of personal information collected are:
- Phone Number
- Email Address
The Way We Use Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by accessing your account information using your personal password. We use this procedure to better safeguard your information. If you have forgotten you password, please email Info@Ocu-Science.com for a reset password.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.